What is Attitude???
Attitude represents a person’s perspective towards a specified target.
Attitudes are generally positive or negative views of a person, place, thing, or event-- this is often referred to as the attitude object
Features of Attitude
have an emotional charge: +ve or –ve.
occur within a situation.
cannot be measured directly.
Basic of Types of Attitude
Positive attitude helps to cope more easily with the daily affairs of life. It brings optimism into your life, and makes it easier to avoid worry and negative thinking
It manifests in many ways
A positive attitude leads to happiness and success and can change your whole life.
Why Have , a positive attitude???
TO AVOID NEGATIVE THOUGHTS
True salvation is freedom from negativity, and above all from past and future as a psychological need. (Eckhart Tolle)
Negative thoughts are the enemies of victorious life. Since our life is very much determined by our mind, our thoughts can make or break our life.
Benefits of Positive Attitude
One who possesses positive attitude
Will be able to attract people
Will have a unique way to look at the world.
Will have so much to gain.
Will be more self conscious
How to build a positive attitude?
Believe in optimism.
Have a burning desire to work hard.
Focus on your strengths and not your weaknesses.
Associate yourself with positive thinkers
Set realistic targets.
Follow the principle of 3 most important P’s in life.
Stop the blame game
Be an Optimist
Be so strong that nothing can disturb your peace of mind.
Talk health, happiness and prosperity to every person you meet.
Make all your friends, feel there is something in them.
Look at the sunny side of everything.
Think only the best, work only for the best and expect only the best.
Be as enthusiastic about success of others as your own.
Forget the mistakes of the past and press on to the greater achievement of the future.
Give everyone a smile
A person with neutral attitude acts as a mere spectator.
People with negative attitude are critical about life. They always comment and complain about life’s happenings
There defining word is a big - NO
Negative attitude creates misery, hatred and hopelessness
Types of Negative Attitude
Woe is me
Consequences of Negative Attitude
Shortening your life.
Creating unpleasant future
Getting negative returns
How to overcome Negative Attitude???
Replace negative thinking with positive thinking.
Stop dwelling on old hurts and resentment.
Avoid negative people.
Boost your mood and self confidence.
Make a list of negative elements in you and get rid of them.
Take positive steps to deal with your negative attitude.
Imagine positive outcomes.
Make a commitment to be positive and maintain a positive outlook.
Change will occur if you are aware of negative attitude and adopt a positive outlook.
Positive Vs Negative
“There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative” (W Clement Stone)
Develop Winning Attitude
Clarity of values
Mastery of Communication
Components of Attitude
What is the Right Attitude?
Right attitude: Be proud of what you possess and hold your self esteem.
Right attitude should not be mistaken with ego, rather it should be upholded as self esteem, i.e.; holding pride in one’s action is right attitude but being arrogant is not.
Wrong attitude: Being arrogant and egoistic
Choice: Selection of preferred alternative
Ranking: Rank order preference
Sorting: Arrange or classify concepts.
Rating: Estimates magnitude of characteristics.
Factors Determining Attitude
Have a great job attitude
Less Sick days and better productivity
Improve customer relations and improve sales
Improve the attitude of other employees or those who report to you.
Improve motivation for yourself and others
Improve decision making and overcome challenges
Improve interpersonal Relations
Build Business with Attitude
Release your old attitudes about money.
Practice an attitude of gratitude.
Create an attitude of daily success.
Expect the unexpected.
Winners start out with winning attitudes
Attitude in other Words
The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than fact. It is more important than the past, than education, than money, than circumstance, than failures, than success, than what other people think or say or do. It is more important than appearance, intelligence or skill. It will make or break a company, a church or a home.”
What is Body Language?
Body Language is nonverbal, usually unconscious, communication through the use of postures, gestures, and facial expressions.
Body Language can be……
3) Facial Expression
4) Eye Contact / Gaze
Part of Body Language
1) Head Body language:
*Face, cheek, Chin, mouth, Lips, teeth, tongue, nose, eyes, eyebrow, forehead and hair.
2) Arm Body language
*Elbow, Hand, Finger
3) Torso Body language
*Neck, shoulder, back, belly, bottom
4) Legs Body Language
*Thigh, knee and foot
Interpreting Body Language:
Brisk, erect walk
Standing with hands on hips
Sitting with legs crossed, foot kicking slightly
Sitting, legs apart
Arms crossed on chest
Walking with hands in pockets, shoulders hunched
Hand to cheek
Touching, slightly rubbing nose
Rejection, doubt, lying
Rubbing the eye
Hands clasped behind back
Anger, frustration, apprehension
Head resting in hand, eyes downcast
Sitting with hands clasped behind head, legs crossed
Sincerity, openness, innocence
Pinching bridge of nose, eyes closed
Tapping or drumming fingers
Lack of self-confidence; insecurity
Quickly tilted head
Trying to make a decision
Looking down, face turned away
Pulling or tugging at ear
Prolonged tilted head
Body language Expression:
Eyes damp; eyebrows slightly pushed together; trembling lower lip; chin possibly wrinkled; head slightly tilted down.
Eyes wide, closed or pointing down; raised eyebrows; mouth open or corners turned down; chin pulled in; head down, white face
Eyes wide and staring; eyebrows pulled down (especially in middle); wrinkled forehead; flared nostrils; mouth flattened or clenched teeth bared; jutting chin, red face.
Mouth smiling (open or closed); possible laughter; crows-feet wrinkles at sides of sparkling eyes; slightly raised eyebrows; head level.
Eyes cast down and possibly damp or tearful; head down; lips pinched; head down or to the side
Importance of Body Language:
1) Public speaking
2) Job Opportunities
3) Convincing power
4) Interactive power
5) Power to Express
Improve Body language:
Ø Don’t cross your arms or legs.
Ø Have eye contact, but don’t stare.
Ø Don’t be afraid to take up some space.
Ø Relax your shoulders.
Ø Nod at least once when talking.
Ø Don’t slouch, sit up straight.
Ø Lean but not too much.
Ø Smile and laugh.
Ø Don’t touch your face
Ø Keep your head up.
Ø Slow down a bit.
Ø Don’t get nervous.
Ø Use your hands more confidently.
Ø Lower your drink.
Ø Realize where your spine ends.
Ø Don’t stand too close.
Ø Mirror practice
Ø Keep a good attitude
What is communication?
• Communication is a dynamic process…
• Through this process we convey a thought or feeling to someone else.
• How it is received depends on a set of events, stimuli, that person is exposed to.
• How you say what you say plays an Important role in communication
Goals of Communication:
ü Express feeling
Sender - Know the message you want to communicate and make sure that message contain useful and correct information.
Encoding – Encoding is the process where the information you would like to communicate gets transferred into a form to be sent and decoded by the receiver. The ability to deliver the message clearly as well as be able to discard any confusing or potentially offensive themes such as cultural issues, or missing information is imperative in this stage.
Channel – Channels are the way you convey your message. These channels include verbal such as telephone, and face-to-face conversations as well as non-verbal such as e-mail and text messaging. Each individual channel has its strengths and weaknesses in terms of communicating
Decoding – Decoding is on the receiving end of communication.
Receiver – Know your audience. Each individual person on the receiving end of your message already has their own ideas and thoughts that will absolutely influence the way they translate your message. By getting to know your audience better you will be able to have a better understanding of how they will react to what you are trying to communicate
Feedback – As you are communicating your message your audience will provide you with non-verbal and verbal reactions. You will be able to asses while communicating your message if it is being conveyed accurately by paying close attention to non-verbal cues first such as returning eye contact, head nodding etc.
Context -Context is the environment in which your message is being delivered. For example, If you’re making a work presentation chances are you will be speaking more professionally, than if you were conversing casually with a neighbor or friend
3 Components of Communication:
• Verbal : The words we choose.
• Para - Verbal : The way to say those words.
• Non- Verbal : Gesture, touch, facial expression and eye contact.
1) Verbal Communication:
It is the spoken, oral, vocal and unwritten way of communicating. It makes use of words, vocabulary, numbers and symbols and is organized in sentences *Barriers of Verbal Communication:
It is the spoken, oral, vocal and unwritten way of communicating. It makes use of words, vocabulary, numbers and symbols and is organized in sentences
*Barriers of Verbal Communication:
• Background and bias
2) Non Verbal Communication:
Non-verbal Communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way we wear our clothes or the silence we keep.
2) Touch( Hap tics)
3) Body language
5) Facial Expression
6) Eye Contact
*Barriers of Verbal Communication:
1) Wrong Body Language
2) Frustrated Gesture
4) Unnecessary body movement
5) Flashing or Rolling eye
6) Avoiding eye contact or staring people
How to Improve Communication Skill?
ü Pretend you are a newscaster and read out the newspaper to your mirror.
ü Do not read local newspapers. Focus on national newspapers.
ü While reading a book, underline all the words you do not know. Look them up in the dictionary.
ü Make a list of these words, and make sure you use at least five of them in a conversation during the day.
ü Most important, make an effort to speak in English to your friends and family.
ü Spruce up your writing skills
ü Improve pronunciation and diction
ü Think before you speak
ü Be an active listener
ü Make good eye contact
ü Take it slow.
ü Use apt volume and tone.
ü Practice till perfection
ü Be aware of the communication Process
ü Digging Deeper
ü Clarity of Thought
ü Assert respectfully
ü Have presence of mind
7 C’s of Communication:
1. Clear: When writing or speaking to someone, be clear about your goal or message. What is your purpose in communicating with this person? If you're not sure, then your audience won't be sure either.
2. Concise: When you're concise in your communication, you stick to the point and keep it brief.
3. Concrete: When your message is concrete, then your audience has a clear picture of what you're telling them. There are details (but not too many!) and vivid facts, and there's laser like focus. Your message is solid.
4. Correct: When your communication is correct, it fits your audience. And correct communication is also error-free communication.
5. Coherent: When your communication is coherent, it's logical. All points are connected and relevant to the main topic, and the tone and flow of the text is consistent.
6. Complete: In a complete message, the audience has everything they need to be informed and, if applicable, take action.
7. Courteous: Courteous communication is friendly, open, and honest. There are no hidden insults or passive-aggressive tones. You keep your reader's viewpoint in mind, and you're empathetic to their needs.
Decision Making: Meaning
Decision making can be regarded as an outcome of mental process leading to selection of a course of action among several alternatives. Every decision making process produce a final. The outcome can be action or a opinion of choice.
Types of Decision making:
Intuitive Decision making ( Reactive)
Analytical Decision making (Panned)
Programmed Decision making
Non- Programmed Decision making
Intuitive Decision making:
Intuition is receiving input and ideas
Utilize pattern recognition from previous actions, observation and training to develop solution
It involve additional sensor to perceive and get aware of information.
Typical examples where intuition can play an important role in making Decision making are:
1) Choosing your life partner
2) Selecting the right car to buy.
3) Evaluation of a job
4) Decision about an education
Analytical Decision making:
It is followed by following process;
1) Calculated selection of alternatives.
2) Identify possible option
3) Analyze all option according to he set criteria
4) Calculate value for all criteria of each option.
5) Choose the option with highest total criteria values.
Programmed Decision making:
· A repetitive decision can be handled by a routine approach.
· Programmed decisions are best in highly structured environment.
· Establishing the ruled across a series of decision.
· Programmed decisions are proactive.
Non- Programmed decision:
Decision that are unique and non- recurring
Decision that generate unique response
A general guideline for making a decision about a structured problem
Non – programmed decision is reactive
Non- Programmed VS Programmed Decision
Types of Decision
Decision making Technique
· Routine , Repetitive decision
· Organization develops specific processes for handling them
· Standard operating procedure
· Common expectations
· A system of sub- goals
· Well –defined information channels
· Mathematical analysis
· Computer simulation
2)Electronic data processing
Non – Programmed:
· One-shot, ill structured novel, policy decisions
· Handled by general problem solving processes
1)Judgment , intuition and creativity
2)Rule of thumb
3)Selection and training of executive
Heuristic problem solving techniques applied to:
· Training human decision makers
· Constructing heuristic computer programs
Decision making Process with Example:
1) Define the Problem
‘My sales Reps need new computers!”
2) Identify available alternative solution
Memory and Storage, Display Quality, Better Life, Warranty, Carrying weight
3) Evaluate the identified solutions
Memory and Storage-10, Display Quality -8, Better Life -6,Warranty -4, Carrying weight-3
4) Make the decision
Toshiba, HP, Sony Vaio, Qosmio, Gateway, Apple iBook, Lenovo, Dell
5) Implement the decision
Toshiba, HP, Sony ,Vaio, Qosmio, Gateway, Apple iBook, Lenovo, Dell
6) Evaluate the decision
Decision Making Technique:
1) Brain Storming: Brainstorming is a group or individual creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its member(s)
2) Delphi Method: A forecasting method based on the results of questionnaires sent to a panel of experts. Several rounds of questionnaires are sent out, and the anonymous responses are aggregated and shared with the group after each round. The experts are allowed to adjust their answers in subsequent rounds. Because multiple rounds of questions are asked and because each member of the panel is told what the group thinks as a whole, the Delphi Method seeks to reach the "correct" response through consensus.
3) SWOT analysis: It include
How to make Good Decision
PROACT’ approach is best to make good decisions:
Decision Making For Manager
1) Beware Of “Groupthink
2) Ethical decision making
3) Never look back and wonder “What if”
4) Risk taking is involved in every decision making.
5) Requires Authority and willingness to take risks
Group Decision Making:
Group decision making is decision making in groups consisting of multiple members/entities. The challenge of group decision is deciding what action a group should take. There are various systems designed to solve this problem
Mistakes to Avoid In Decision Making:
1) Failure to recognize a problem
2) Incorrect problem Identification
3) Insufficient consideration of alternatives
4) Inadequate evaluation of risk
5) Repetitive decisions
6) Unnecessary decisions
7) Delayed decisions
8) Lack of follow-up
Guidelines for Effective Decision Making:
1) Know the problem
2) Do your homework
3) What’s the worst case scenario
4) Consider the pros and cons
5) Ask your confidants
6) Visualize the positive results
7) Don’t forget your values
8) Trust your intuition
9) Stick to your decision
Meaning of listening: Listening is the process of taking in what we hear and mentally organizing it to make sense of it. Listening is considered to be the one of the most important part of the oral communication .
HEARING Vs LISTENING :
§ Physiological process
§ Reception of sound waves by ears
§ Hearing as well as interpreting including other
WHY LISTENING MATTERS….
§ Listening demonstrates acceptance.
§ Listening promotes problem-solving abilities.
§ Listening can increase a speaker’s receptiveness to the ideas of others
§ Listening increases the self-esteem of the other person.
§ Listening helps you overcome self-consciousness and self- centeredness.
§ Listening can help to prevent head-on emotional collisions.
Listening: More than Meets the Ear:
• Listening is the most frequent form of communication.
• Listening has been identified as one of the most necessary skills in the business world.
Why Be A Good Listener?
· To be recognized and remembered.
· To feel valued.
· To feel appreciated.
· To feel respected.
· To feel understood.
· To feel comfortable about a want or need.
ELEMENTS IN LISTENING PROCESS:
TYPES OF LISTENING:
• APPRECIATIVE LISENING: Where the listener gains pleasure/satisfaction from listening to a certain type of music for example. Appreciative sources might also include particular charismatic speakers or entertainers.
• CRITICAL LISTENING: Where the listener may be trying to weigh up whether the speaker is credible, whether the message being given is logical and whether they are being duped or manipulated by the speaker.
• DISCRIMINATIVE LISTENING: Where the listener is able to identify and distinguish inferences or emotions through the speaker’s change in voice tone, their use of pause, etc. Some people are extremely sensitive in this way, while others are less able to pickup these subtle cues.
• EMPATHIC LISTENING: Where the listener tends to listen rather than talk. Their non-verbal behavior indicates that the listener is attending to what is being said. The emphasis is on understanding the speaker’s feelings and being supportive and patient.
• INFORMATIVE LISTENING: Where your aim is to concentrate on the message being given. This may be the content of a lesson, directions, instructions, etc.
INEFFECTIVE LISTENING HABITS:
§ Pre assuming the subject.
§ Criticism of speaker’s delivery
§ Over reacting
§ Listening only to the facts
§ Outlining everything
§ Permitting the speaker to be inaudible
§ Avoid technical messages
§ Withdrawing attention
BARRIERS OF INEFFECTIVE LISTENING:
§ Equate With Hearing
§ Uninteresting Topics
§ Speaker’s Delivery
§ External Distractions
§ Mentally Preparing Response
§ Listening for Facts
§ Personal Concerns
§ Personal Bias
§ Language/Culture Differences
§ Faking Attention
EFFECTIVE LISTENING / ACTIVE LISTENING:
“There’s a reason
why God gave us two ears
and only one mouth.”
ACTIVE LISTENING: Active Listening is a process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate.
Elements to Effective/Active Listening:
• Content: The subject the speaker is addressing
• Feelings: The emotions the speaker has when discussing the subject.
• Process: The manner the speaker delivers the subject matter.
• Clarification: The ability of the individual listening to ask questions and to seek understanding of the subject matter.
Active Listening Skills:
§ Check Attitude and Atmosphere
§ Keep the channel open and avoid short circuits
§ Listening requires response from listener
§ Keep the door open
§ Ask good questions
§ Clarify Meanings
§ Learn about others thoughts, feelings and wants
§ Encourage elaboration
§ Encourage discovery
§ Gather more facts and details
Tips to Active Listening:
The most important thing in communication is to hear what isn't being said.
~ Peter F. Drucker
§ Ask Good Questions
§ Stop Talking
§ Eliminate Distractions
§ Don’t give advice until asked
§ Show interest in the speaker and the conversation
§ Prompt the speaker
§ Attend to non-verbal cues
§ Give Feedback
WHAT ARE ETIQUETTES???...
Etiquettes are rules governing socially acceptable behaviour…
Etiquette refers to the conventional requirements of social behavior. Or in more simple terms, it means knowing how to act. Different situations require different types of etiquette
Realize that time management is a myth
Find out where are you wasting time
Create time management goals
Implement a time management
Use time management tools
Learn to delegate and or outsource
Establish routines and stick to them as much as possible.
Get in habits of setting time limits
Be sure your systems are organized.
Don’t waste time waiting.
Casual wear for men
Formal business wears for men.
Shoes and accessories
Casual wear for women
Formal business wears for women
Shoes and accessories
“Business Etiquettes is the subtle redefining difference which enables people to excel and succeed in today’s corporate culture. (Cindy Grosso)
It is very important to practice good manners and etiquettes in order to succeed in your business, be liked by people and maintain good relationships with clients, customers and employees
Need for Business Etiquettes
Global workforce , International clients , Joint ventures, Educated work force has redefined social & business etiquettes and manners of Indian business culture.
Appearances , attitudes and behaviors of employees have become direct reflections of company and brand.
Knowing how to conduct oneself with confidence and ease can determine whether one gets project, lands the contract or moves up the corporate ladder
Thus it become essential for professionals to know the right things to do at corporate formal get together lunches , dinners and social events.
Forms of Business Etiquettes
Introduction or greeting etiquettes
Business corresponce Etiquettes
Introduction or greeting etiquettes
Have proper eye contact
Follow a proper style of greeting
Forget any gender rule.
Forget any racist rule
Introduce accompanying clients.
Go through restaurant earlier
Talk the talk
Proper cash arrangement
When should you respond to RSVP?
When should you arrive for an event?
What should you talk at the end?
When should you talk at the event?
What other business etiquettes rules to follow?
Basic Telephonic Etiquettes
Introductory telephonic etiquettes
Other professional telephone etiquettes
There are many points that are to be kept in mind while writing business letters. The etiquette related to the respective is termed as Business Correspondence etiquettes.
When dealing with e-mail and files there are also some rules you must go by.
By following these rules, you stay updated and your files and e-mail stay organized
Rules of netiquette
Netiquette refers to the basic etiquettes needed to use internet.
Have a handshake always upon arrival and departure.
Names and titles.
Situations Where Social and Business Introduction Rules are the same; there the etiquettes followed need not much change
Business card etiquettes
The etiquette of personal space
The etiquette of communication
The etiquette of gift giving
Rules of Business Etiquettes in India:
Giving business gifts in India
Addressing others in Business contexts
Polite conversation in India
Do Indians shake hands
Personal space among Indians
Attitude to Time in India
Tips on Workplace Etiquettes
• Zip it.
• Sit. Wait, think and act when correct
• Listen, Don’t dispute
• Document, document and document again
• Good Fences make for good work relations
• Cordiality and friendliness
• Don’t overreact
• Play well with others
• Let brevity and paucity be your motto
• What you see is what you get
P Art of small talk- when appropriate
P Introductions in events
P Ladies first: an old but followed grace
P Toasting: a grace to celebrate
THAT’S ALL ETIQUETTES:
When someone asked me how to be rude to his mother-in-law without getting caught, I replied that the only way to do that is by keeping extremely polite
Nice meeting you, Mr. Khan.
May I know your name?
I am Rakesh
Are you Mr. Dubey…..?
Yes, I am.
Indu , Meet Mr.Salman
How do you do, Mr.Salman
How are you Shelly?
Fine, how are you
Eye contact: Eye contact is one of the most important aspects of dealing with others, especially people we've just met. Maintaining good eye contact shows respect and interest in what they have to say. Here in the UK we tend to keep eye contact around 60-70% of the time. (However, there are wide cultural differences, so be careful in other countries) By doing this you won't make the other people feel self conscious, like they've got a bit of vegetable stuck between their teeth or a dew drop hanging from the nose. . Instead, it will give them a feeling of comfort and genuine warmth in your company, any more eye contact than this and you can be too intense, any less and you give off a signal that you are lacking interest in them or their conversation.
Posture: Posture is the next thing to master, get your posture right and you'll automatically start feeling better, as it makes you feel good almost instantly. Next time you notice you're feeling a bit down, take a look at how your standing or sitting. Chances are you'll be slouched over with your shoulders drooping down and inward. This collapses the chest and inhibits good breathing, which in turn can help make you feel nervous or uncomfortable.
Head position is a great one to play around with, with yourself and others. When you want to feel confident and self assured keep your head level both horizontally and vertically. You can also use this straight head position when you want to be authoritative and what you're saying to be taken seriously. Conversely, when you want to be friendly and in the listening, receptive mode, tilt your head just a little to one side or other. You can shift the tilt from left to right at different points in the conversation.
Arms give away the clues as to how open and receptive we are to everyone we meet and interact with, so keep your arms out to the side of your body or behind your back. This shows you are not scared to take on whatever comes your way and you meet things "full frontal". In general terms the more outgoing you are as a person, the more you tend to use your arms with big movements. The quieter you are the less you move your arms away from your body. So, try to strike a natural balance and keep your arm movements midway. When you want to come across in the best possible light, crossing the arms is a no, no in front of others. Obviously if someone says something that gets your goat, then by all means show your disapproval by crossing them !
Legs are the furthest point away from the brain, consequently they're the hardest bits of our bodies to consciously control. They tend move around a lot more than normal when we are nervous, stressed or being deceptive. So best to keep them as still as possible in most situations, especially at interviews or work meetings. Be careful too in the way you cross your legs. Do you cross at the knees, ankles or bring your leg up to rest on the knee of the other? This is more a question of comfort than anything else. Just be aware that the last position mentioned is known as the "Figure Four" and is generally perceived as the most defensive leg cross, especially if it happens as someone tells a you something that might be of a slightly dubious nature, or moments after. (As always, look for a sequence)
Angle of the body in relation to others gives an indication of our attitudes and feelings towards them. We angle toward people we find attractive, friendly and interesting and angle ourselves away from those we don't, it's that simple! Angles includes leaning in or away from people, as we often just tilt from the pelvis and lean sideways to someone to share a bit of conversation. For example, we are not in complete control of our angle at the cinema because of the seating nor at a concert when we stand shoulder to shoulder and are packed in like sardines. In these situations we tend to lean over towards the other person.
Hand gestures are so numerous it's hard to give a brief guide but here goes. Palms slightly up and outward is seen as open and friendly. Palm down gestures are generally seen as dominant, emphasizing and possibly aggressive, especially when there is no movement or bending between the wrist and the forearm. This palm up, palm down is very important when it comes to handshaking and where appropriate we suggest you always offer a handshake upright and vertical, which should convey equality.
Distance from others is crucial if you want to give off the right signals. Stand too close and you'll be marked as "Pushy" or "In your face". Stand or sit too far away and you'll be "Keeping your distance" or "Stand offish". Neither are what we want, so observe if in a group situation how close are all the other people to each other. Also notice if you move closer to someone and they back away, you're probably just a tiny bit too much in their personal space, their comfort zone. "You've overstepped the mark" and should pull back a little.
Ears, yes your ears play a vital role in communication with others, even though general terms most people can't move them much, if at all. However, you've got two ears and only one mouth, so try to use them in that order. If you listen twice as much as you talk you come across as a good communicator who knows how to strike up a balanced a conversation without being me, me, me or the wallflower.
Mouth movements can give away all sorts of clues. We purse our lips and sometimes twist them to the side when we're thinking. Another occasion we might use this movement is to hold back an angry comment we don't wish to reveal. Nevertheless, it will probably be spotted by other people and although they may not know the comment, they will get a feeling you were not to pleased. There are also different types of smiles and each gives off a corresponding feeling to its recipient which we'll cover next time.
What is a group discussion?
“A group discussion is a simulated exercise, where you cannot suddenly put up a show, since the evaluators will see through you easily.”
NEED FOR GROUP DISCUSSION:
1. Institute’s perspective.
2. Company’s perspective
STRUCTURE OF A GD:
· INTRODUCTION /INITIATION
· BODY OF GD
· SUMMARIZATION/ CONCLUSION
Personality traits, GD is trying to gauge:
• Ability to work in a team
• Communication skills
• Reasoning ability
• Leadership skills
GD MUST HAVE:
• Clarity of thought
• Group working skills
• Conflict handling
• Listening and probing skills
• Ability to create a consensus
• Openness towards new ideas
• Data based approach to decision making
WHAT DOES A GD PANEL ASSESS?
GD is a test of your ability to think, your analytical capabilities and your ability to make your point in a team based environment.
• Leadership Skills
• Communication skills
• Interpersonal Skills
• Persuasive skills
WHICH ROLE TO ADOPT IN A GD?